New Yorkers are being warned of possible E-ZPass scam text messages attempting to collect tolls from consumers.
Gov. Kathy Hochul's office announced Sunday that residents have reported receiving fake texts, often from an international number, with a request to reply with "Y" to receive a link containing an unofficial website.
“Public safety is my top priority, which is why I’m urging New Yorkers to take caution against senseless scammers sending fake E-ZPass text messages in an attempt to collect money for fake, unpaid tolls,” Hochul said in a statement.
State officials say E-ZPass or Tolls by Mail will never send residents texts or emails asking for sensitive or personally identifiable information.
“Our focus is on protecting our customers from scams like these and ensuring that they use the correct payment methods," Thruway Authority Executive Director Frank G. Hoare said in a statement. "As these types of scams become more frequent, we strongly encourage everyone to stay vigilant and informed to minimize risks and protect personal information. When in doubt, contact E-ZPass or Tolls By Mail via the official channels listed here before clicking any link sent via text message.”
Those who question the validity of the received messages are asked to contact E-ZPass directly at 1-800-333-8655 or Tolls by Mail at 1-844-826-8400. The New York Department of State’s Division of Consumer Protection Consumer Assistance Helpline is also available at 1-800-697-1220 to report any fraudulent or suspicious SMS text messages.